Systems/Applications Support Agent- Moyatech

 

Systems/Applications Support Agent-  Moyatech

Location:- Johannesburg, South Africa

Permanent, Fixed Term, Temp with possibility of going permanent

Full Time

Package & Remuneration:- R8 000.000 Gross

Introduction

We are looking for a vibrant technical support agent with relevant qualifications and strong communications skills.

Duties & Responsibilities

Key Responsibilities and Deliverables:

Analyse and attend to user queries on company systems to ensure a high availability and efficiency of the system. All this within agreed timeframe and according to the IT SLA

Resolve all Incidents on Service Desk within IT SLA

Regularly keep calls on the Service Desk up to date with comments and correct status

Develop and maintain system manuals

Train and monitor user competence to ensure all users are trained and competent to utilise systems efficiently

Sound relationships with key internal and external stakeholders:

Maintain sound relationships with all key stakeholders and staff members

Ensure that relevant stakeholders are informed and up-to-date

Ensure that problems are timeously identified, prioritised and resolved (or escalated if required)

Proactively communicate and share information

Always ensure that the service given to the client is of the highest standard.

Desired Experience & Qualification

Experience and education

BSc Computer Science, BCom IT, BTech or equivalent, non-negotiable

MS office

Report writing

Python experience would be advantage

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