CALL CENTER SUPERVISOR

CALL CENTER SUPERVISOR

• Location:-Johannesburg, South Africa
• Category:-Customer Service / Reservations / Telecalling  

• Job Type :-Full-time  

DESCRIPTION

Currently we are searching for a Call center supervisor for Johannesburg, South Africa.

Responsibilities of this Post:

• Develop objectives for the call centers day-to-day activities.

• Conduct effective resource planning to maximise the productivity of resources (staff, technology, etc.).

• Supervise daily operations and personnel aiming for maximum efficiency.

• Overall supervision of all call agents, inbound and outbound calls, ensure maximum quality output, and take responsibility for staff to be well-organised and productive.

• Ensure agreed SLAs are met or exceeded.

• Coach, and provide training to staff to maintain high customer service standards.

• Manage and maintain data integrity and update accordingly where necessary.

• Collect and analyse call-centre statistics (call rates and customer service metrics etc.) and take action accordingly.

• Coach, mentor call agents, and assess call levels by evaluating inbound and outbound calls according to agreed SLAs.

• Develop and be involved in relevant operations, business processes and any committee meetings.

• Ensure all enquiries are resolved satisfactorily to customer requirements within business rules.

Requirements of this Post:

• Matric.

• Diploma in Customer Service a prerequisite.

• Four years experience in a Call Centre environment.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Decisiveness and attention to detail.

• Strong coaching and leadership skills, ability to motivate employees.

For APPLY CLICK HERE

Read More

Junior Graphic Designer/Marketing Assistant No

Junior Graphic Designer/Marketing Assistant No

SYLC RECRUITS

Randburg, Gauteng 2194

Urgently hiring

Job details

Salary

• R8 000 - R9 000 a month

Job Type

• Full-time

Number of hires for this role

• 1

Full Job Description

We are looking for a Junior Designer to create engaging designs according to requirements. You will work under the supervision of a Senior Director to produce high-quality work.

In this role, you should be highly creative and have a sharp eye for details. If you’re passionate about design and eager to learn more, we’d like to meet you. Your goal will be to create impactful designs that capture and promote our company vision.

• Understanding project requirements and ideas.

• Using graphic

• techniques to create drafts.

• Producing logos, banners, and interfaces.

• Collaborating with the team to launch projects.

• Using feedback from management to improve.

• Full marketing function

• Knowledge of design techniques.

• Ability to work well within a team.

• Time management skills.

• A talent for creativity and problem-solving.

• Willingness to learn fast.

Adobe MS Office Be able to take photos, Photography or willing to learn (Self Taught) Graphic design Program or self-taught
Paying R8000 neg.Situated in Randburg CBDStart 1st July 2021
Ask A Question >

Call

• Job Type: Full-time
• Salary: R8,000.00 - R9,000.00 per month
• Education: High School (matric) (Preferred)
• Work Remotely: No

For APPLY CLICK HERE

Read More

MARKETING ASSISTANT

 MARKETING ASSISTANT

Ciazcon

Durban, KwaZulu-Natal

Currently we are searching for a Marketing Assistant for Durban, South Africa.

Responsibilities of this Post:

• Assisting in organizing campaigns and implementing marketing strategies.
• Conduct market research and analyse consumer rating reports/ questionnaires.
• Employ marketing analytics techniques to gather important data.
• Undertake daily administrative tasks to ensure the functionality and coordination of the departments activities.
• Support marketing manager in organizing various projects.
• Update spreadsheets, databases, and inventories with statistical, financial, and non-financial information.
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
• Communicate directly with clients and encourage trusting relationships.

Requirements of this Post:

• Degree/Diploma in Marketing, Business or relevant field is a strong advantage.
• Two years experience in marketing field.
• Knowledge of Photoshop, MS Office, marketing computer software and online applications.
• Demonstrable ability to multi-task and adhere to deadlines.
• Good understanding of office management and marketing principles.
• Well-organized with a customer-oriented approach.

For APPLY CLICK HERE

Read More

MONITORING ENGINEER AT CAPITEC BANK LTD

 

MONITORING ENGINEER AT CAPITEC BANK LTD

• Permanent Senior position

• Winelands, Western Cape

• Posted 16 Jun 2021 by Capitec Bank

• Expires in 30 days

• Job 2417745 - Ref 680840401

ABOUT THE POSITION

Purpose Statement

• To embed enterprise monitoring, end user experience and APM monitoring skills in the Monitoring team with a focus on Capitec's Cloud adoption journey, powering digital and data solutions.

• To build out and maintain secure, resilient, scalable, cost effective and high performing Monitoring solutions that will assist Capitec to become the best bank in the world.

Experience

Minimum:

• 3+ years' experience in design and implementation of Infrastructure and Application Monitoring.

• 2+ years in Application Performance monitoring (APM monitoring) with focus on End user experience.

• 1+ years' experience in working with Infrastructure DevOps teams.

• Experience in Monitoring systems on Cloud Platforms.

• Experience in supporting and enhancing build and release processes through automation using a combination of processes and existing tools.

• Experience working in a DevOps environment.

• Experience in document management systems, such as Confluence.

• Experience working with CI/CD tools.

• Experience with authentication and Authorization technologies and protocols (LDAP, Kerberos, AD, OAuth 2.0, OpenID Connect, SAML).

• Experience in working with proxy setups and configurations for systems.

Ideal:

• 5+ years' experience in setting up Monitoring and alerting with focus on Cloud adoption.

• 2+ years' experience in Data Science / Analysis.

• Experience working with scripting and provisioning tools like Terraform, Ansible, CloudFormation or equivalent

• Experience in engineering data and/or setting up log pipelines using technologies such as ECE.

• Experience in log and big data analysis.

• Implementation of full stack monitoring.

• Experience with Prometheus/Grafana, ELK, New Relic or similar products both on premise and Cloud Platforms.

• Previous experience in a Devops role and incorporating security controls in the build process.

• Experience in working with Cloud technologies (Cloudwatch).

• Experience working in a fast paced Agile/Scrum environment (Atlassian Stack).

• Open telemetry understanding, experience and skills.

• Network monitoring experience, including VOIP systems.

• Payment switch understanding, with monitoring setup experience (Postilion, Visa, Mastercard)

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Arts

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Engineering - Other

Knowledge

Minimum:

• Ability to transfer skills and knowledge regarding new systems to support staff

• Understanding of Monitoring capabilities and toolsets (ECE / New Relic / PagerDuty / Solarwinds)

• Basic Understanding of Information Technology Frameworks. (ITIL)

• Basic understanding of at least one high-level programming language (.net / Java)

• Advanced scripting skills in at least one interpreted language (Java scripting / Bash / PowerShell).

• Design, deployment and maintenance of highly available, enterprise-scale Monitoring solutions.

• Understanding of Monitoring technologies best practices.

Ideal / Optional:

• Understanding of modern software engineering patterns, including those used in highly scalable, distributed, and resilient systems.

• Strong design and hands on troubleshooting background on Monitoring and analytics toolsets (ECE or New Relic will be advantageous).

• Integration of monitoring toolsets into Event Management toolsets and automation of the relevant processes.

• Advanced experience in providing event De-duplication, correlation and seasonality and related events analysis.

• Ability to deliver long-term, repeatable monitoring solutions that incorporate directly into an overall CI/CD process.

• Advance knowledge of infrastructure concepts, technologies and patterns. (SDLC, IaC)

Skills

• Communications Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Analytical Skills

• Problem solving skills

• Presentation Skills

• Researching skills

• Attention to Detail

• Project Management Skills (Methodolgy Specific)

Competencies

• Deciding and Initiating Action

• Working with People

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information

• Writing and Reporting

• Applying Expertise and Technology

• Analysing

• Creating and Innovating

• Adapting and Responding to Change

• Achieving Personal Work Goals and Objectives

Conditions of Employment

• Clear criminal and credit record

• Ability and willingness to work in an open plan environment

• Willingness to work or be available overtime and / or weekends if required

• A valid driver's license and own vehicle is required

• Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)

FOR APPLY CLICK HERE

Read More